Frequently Asked Questions

We require a deposit of NZ $100.00 (or full rental amount if less than NZ $100.00) when we confirm a reservation. This deposit is non-refundable in the event of cancellation but is transferable to another rental within 12 months (if we are advised at least 24-hours before rental is due to commence).

You may cancel this Agreement:

Cancellations made within seven (7) days of commencement of hire will incur the greater of a one-day hire fee or 10% of the total rental. Cancellations made within 48 hours of commencement of hire or no shows will incur a fee of the full hire cost.

All vehicles and trailers are 24 hours from time of pick-up.

All hires start from when collection is made and finish when they are dropped off

Any vehicles returned after closing time will be charged out to when the office re-opens the following day

Comprehensive insurance is provided free of charge with an excess (deductible) applicable as follows:

 All Vehicles

We highly recommend you minimize your risk by taking one our liability reduction options. $3,000.00 is a lot of money to lose if someone crashes into you !

Vehicle Insurance Options

Car Insurance

• Standard Insurance : Included in your rental, but your damage excess will be $3000.00 (+GST)
• Excess Reduction 1 : Drivers 25 years + can  reduce to $500.00 (+GST), by paying an extra $39.00 Per Day

Utes, Large SUV's, Minibuses & Van Insurance

• Standard Insurance : Included in your rental, but your damage excess will be $3000.00 (+GST)
• Excess Reduction 1 : Drivers 25 years + can  reduce to $1000.00 (+GST), by paying an extra $39.00 Per Day

Truck Insurance

• Standard Insurance : Included in your rental, but your damage excess will be $3000.00 (+GST)
• Excess Reduction 1 : Drivers 25 years + can  reduce to $1000.00 (+GST), by paying an extra $39.00 Per Day

Car Insurance

• Standard Insurance : Included in your rental, but your damage excess will be $3000.00 (+GST)
• Excess Reduction 1 : Drivers 25 years + can  reduce to $500.00 (+GST), by paying an extra $39.00 Per Day

Large Trailer Insurance

• Standard Insurance : Included in your rental, but your damage excess will be $3000.00 (+GST)
• Excess Reduction 1 : Drivers 20 years + can  reduce to $500.00 (+GST), by paying an extra $29.00 Per Day

Small Trailer Insurance

• Standard Insurance : Included in your rental, but your damage excess will be $3000.00 (+GST)
• Excess Reduction 1 : Drivers 18 years + can  reduce to $500.00 (+GST), by paying an extra $19.00 Per Day

Admin fee of $90.00 plus GST payable on any claims

Please note: None of Hanson Rental Vehicles excess reduction options cover roof damage or single vehicle rollover incident. The excess reduction options are null and void if any of the Rental Agreement terms are breached.

The New Zealand government's Goods and Services Tax (gst) of 15% is included in all fixed daily rates.

Payment is to be made at the commencement of the hire by either cash, EFTPOS or debit/credit card.

Credit Card Surcharge

Please note: 

1. Please note: We apply a 3% surcharge to payments made using a credit card plus a Debit card used online or not present, which is in line with our cost of acceptance.

2. Please note: We apply a 2% surcharge to payments made using a credit card used in our depots in person, which is in line with our cost of acceptance
   

Bond

A NZ$200.00 for trailers or $250.00 bond for cars & $500.00 bond on everything else is required for all hires and is refundable on completion of the hire.(less any extra fees)

A higher cash bond maybe requested at anytime and is at the sole discretion of management.